As Lead Designer at Salesforce, I drive cross-product initiatives for Service Cloud Voice and Digital Engagement, specializing in design systems, accessibility, and conversational experiences to modernize platforms and elevate Salesforce’s global reach.
I thrive at the intersection of creativity and technology, collaborating with cross-functional teams to define product vision, drive strategic integrations, and champion user-centered design fueling business efficiency and customer satisfaction globally.
A strong advocate for design systems and accessibility, I’ve streamlined Figma workflows for hundreds of teams and earned recognition as both an Accessibility Champion and Trailhead Double Ranger. Notably, I led a multi-release initiative that enhanced agent workflows, boosting customer trust and operational excellence.
Outside Salesforce, I serve on the Awwwards Jury, stay inspired by exceptional digital experiences, and mentor future designers. I’m passionate about leveraging design for real-world impact and am always open to new collaborations. Let’s connect!