Hello there, I’m Guru.
Product designer simplifying complex information systems into inclusive people-centric experiences. Currently, I design experiences across Digital Engagement, Omni-Channel, and Service Cloud Voice at Salesforce. Feel free to view my work or get in touch via email or LinkedIn.
Recent Work
Case studies available upon request
Omni-Channel Home
Helping admins learn more about and set up Omni-Channel to route incoming work items from different service channels to qualified, available agents in contact centers.
Agent Flag & Supervisor Whispers
Helping agents get their supervisor’s attention and chat with them with two-way private messaging to help resolve complicated customer issues.
Message Search History
Helping customers to quickly find previous messages in the conversation with the Search feature in Salesforce’s Messaging for In-App.
Blue Water Scholarship Fund
Revamping BWSF’s website though user-centered design to help students learn about maritime programs and apply to the fund. In partnership with benefit.design.
Case Studies
Google Codesign Marketplace
Helping interaction designers, product managers and engineers discover, search, and publish Angular components in a web-based prototyping tool.
Teikei
Co-creating value in local food networks through Community Supported Agriculture, information transparency, and personalization.
Predators of the Deep
Augmented Reality experience designed for Georgia Aquarium’s newest exhibit to change visitors’ perceptions of sharks from fear to fascination.
Waggle
Helping graduate students discover and apply for research and teaching assistantships at the Georgia Institute of Technology using digital transformation.
