Case studies available upon request
Helping admins learn more about and set up Omni-Channel to route incoming work items from different service channels to qualified, available agents in contact centers.
Helping agents get their supervisor’s attention and chat with them with two-way private messaging to help resolve complicated customer issues.
Helping customers to quickly find previous messages in the conversation with the Search feature in Salesforce’s Messaging for In-App.
Revamping BWSF’s website though user-centered design to help students learn about maritime programs and apply to the fund. In partnership with benefit.design.
Helping interaction designers, product managers and engineers discover, search, and publish Angular components in a web-based prototyping tool.
Co-creating value in local food networks through Community Supported Agriculture, information transparency, and personalization.
Augmented Reality experience designed for Georgia Aquarium’s newest exhibit to change visitors’ perceptions of sharks from fear to fascination.
Helping graduate students discover and apply for research and teaching assistantships at the Georgia Institute of Technology using digital transformation.