Product designer simplifying complex information systems into inclusive human-centric experiences. Currently, I design experiences across Digital Engagement, Omni-Channel, and Service Cloud Voice at Salesforce. Outside of work, I’m a jury member at Awwwards and a design mentor at ADPList. Feel free to view my work or get in touch via email or LinkedIn.
Case studies available upon request. View more work here ↗.
Helping admins learn more about and set up Omni-Channel to route incoming work items from different service channels to qualified, available agents in contact centers.
Helping customers to quickly find previous messages in the conversation with the Search feature in Salesforce’s Messaging for In-App.
Helping agents get their supervisor’s attention and chat with them with two-way private messaging to help resolve complicated customer issues.
Designing setup experiences for Facebook Messenger in Salesforce and enabling admins to control how incoming messages are routed to agents, queues, or bots.