Hello there, I’m Guru.

Product designer simplifying complex information systems into inclusive people-centric experiences. Currently, I design experiences across Digital Engagement, Omni-Channel, and Service Cloud Voice at Salesforce. Feel free to view my work or get in touch via email or LinkedIn.

Recent Work

Case studies available upon request

Omni-Channel Home

Helping admins learn more about and set up Omni-Channel to route work items from different service channels to qualified, available agents in contact centers.

Agent Flag & Supervisor Whispers

Helping agents get their supervisor’s attention and chat with them with two-way private messaging to help resolve complicated customer issues.

Message Search History

Helping customers to quickly find previous messages in the conversation with the Search feature in Salesforce’s Messaging for In-App.

Arcade

Enabling university students to meet each other, discover student organizations, and find events in a virtual setting during the pandemic.

Facebook Messenger Setup

Designing setup experiences for Facebook Messenger in Salesforce and enabling admins to control how incoming messages are routed to agents, queues, or bots.