Helping agents get their supervisor’s attention and chat with them to resolve complex customer issues.
Enabling customers to effortlessly search and revisit their past messages with businesses.
Enabling supervisors to manage their contact center, gain real-time insights, identify hurdles and optimize performance, all in a glance.
Helping designers and engineers discover, search, and publish web components using Google Codesign’s Marketplace.
In 2023, I completed “MIT’s Designing and Building AI Products and Services” certification.
In 2022, I became a verified design mentor on ADPList. Currently, I’m one of the top 50 mentors in UX Engineering.
In 2022, I earned the Salesforce UX Designer certification and gained knowledge of how to build and deploy human-centered experiences on the Salesforce Platform.
In 2022, I was accepted into the AIGA New York’s Mentorship program as a design mentee.
In 2021, I was accepted as an Awwwards Young Jury. Here, I critiqued the best sites on the web based on design, content, usability, and creativity.
In 2020, I earned the Ranger status on Trailhead, an online platform to learn Salesforce.
One more year, Digital Minds: Master in Design Thinking & UX/UI Design has flown to San Francisco to live a unique international training experience that couldn’t have started better.
As we fast forward to today, CSAs have evolved into different distribution models to reach broader customer groups.
Sunset Grid continues to expand outside of vaporwave with Momentum by Gurudutt Perichetla.
This is a pretty cool album by Gurudutt Perichetla. Some of it reminds me of video game music. It’s got that 80s synth that makes me want to play something with a nostalgic touch.